Urban Legend Styles, LLC offers free demos of our website design services to ensure customer satisfaction. Upon accepting the design, a monthly subscription fee is required to keep the website online and accessible to the public. We strive to provide flexibility and transparency in our cancellation policy to accommodate the needs of our valued customers.
Cancellation Window: Customers may cancel their subscription at any time within 5 days of the next scheduled payment to avoid being charged for another month of service.
Cancellation Process: To cancel their subscription, customers must notify Urban Legend Styles, LLC via email or phone within the specified cancellation window. Upon receiving the cancellation request, we will process it promptly and confirm the cancellation to the customer.
Continuation of Services: If a cancellation request is submitted within the first 30 days of the subscription, services will continue until the end of that billing cycle. Customers will not be charged for the subsequent month.
Payment Clearing Period: If a cancellation request is not received within the cancellation window, the customer will have 5 days from the scheduled payment date to clear the outstanding payment. Failure to clear payment by the 6th day will result in the deletion of the website from our server.
Website Deletion Policy: Once the website is deleted from our server due to non-payment, all content associated with the website will be permanently erased and cannot be restored. In the event of website deletion, customers will need to initiate a new website design process, and full payment will be invoiced for the redesigned website.
Server Space Management: Our server resources are limited, and we prioritize providing space for customers who require our monthly services. Deleting inactive websites allows us to efficiently manage server space and ensure optimal performance for all customers.
Subscription Upgrade Option: Customers have the option to upgrade their subscription at any time. If a customer chooses to upgrade their subscription, we will charge the prorated amount for the first month to ensure they are not paying more than required for the upgraded services.
Refund Policy: Please note that Urban Legend Styles, LLC does not offer refunds for subscription fees. Once payment has been processed, it is non-refundable.
At Urban Legend Styles, LLC, we are committed to providing exceptional service and value to our customers. If you have any questions or concerns about our cancellation policy, please feel free to contact us. We appreciate your understanding and cooperation.